Founder
The founder of VUX World, Kane Simms, is one of the conversational AI industry’s most prominent thought leaders. Kane is the front door to the world of AI-powered customer experience, helping business leaders and teams understand why voice, conversational AI, and NLP technologies are revolutionising how we live, work and get things done. He helps executives formulate the future of customer experience strategies and guides teams in designing, building and implementing revolutionary products and services built on emerging AI and NLP technologies. Through the industry-leading podcast, Kane brings the brightest minds from the world’s most innovative companies, all of whom are pushing the boundaries of voice and conversational AI and NLP technologies, to share insights, learnings and guidance that helps business executives and teams create the future of AI-driven customer experience.
Founder and CEO
Raj Koneru is the Founder and CEO of Kore.ai, a market-leading conversation AI platform and solutions company. He drives Kore.ai’s vision and strategy for building Kore.ai’s no-code experience optimization platform and solutions to help global enterprises in their digital transformation journey through enriching customer, employee, and agent experiences. For over 30 years, Raj is a successful serial entrepreneur who is at the forefront of innovative technology solutions for global enterprises. Before starting Kore.ai, Raj was the founder and CEO of Kony, the market leader in a cloud-based mobile app development platform that was acquired by Temenos. Prior to that, his other successful companies include iTouchPoint, Seranova, and Intelligroup of which two made IPO at NASDAQ. Raj is frequently quoted in various technology and leadership-focused journals and is invited to share his thoughts on the future of technology.
Conversational AI Global Segment Lead
Arte Merritt leads Conversational AI partnerships at AWS. He was the co-founder and CEO of Dashbot, a leading analytics platform for chatbots and voice assistants, which he led to 20,000 customers, 90 billion messages processed, and multiple acquisition offers. He is a frequent author and speaker on conversational AI and data insights. Previously, he founded Motally, a mobile analytics platform he sold to Nokia. Arte is an MIT alum.
CEO
CEO and co-founder of Speakeasy AI; 20+ years in contact center & AI consulting; basketball coach. Frank has been featured on pods & events including VUX World, Sales Tuners, Active Listening Podcast, SpeechTek, Gilbane, Digital CX, CX Connect, CRM Exchange, Forrester CX, IIEX North America, IIEX Europe & Voice 2019.
VP, Strategic Partners and Ecosystem
Tarren leads Partnership and Ecosystem development for Ericsson Digital Human Platform. With over 10 years of experience in telecommunications, with the majority of that time focused on innovation, Tarren likes to focus on tip of the spear technology that will unlock new end-user experiences. After joining Ericsson in 2018 as a product innovation lead, she led the team working alongside AT&T in their joint innovation centers where Digital Humans was born. Before joining Ericsson she was part of AT&T’s leadership development program where she lead network services teams, managed 55 retail stores, worked in retail operations, and created thought leadership programs. Tarren completed her MBA from UC Davis after a three year commitment to teaching in Los Angeles with Teach for America. Tarren resides in Northern California with her husband and two children.
Senior Strategic Consultant
Robby Richardson is a senior strategic consultant at Cognigy, advising enterprise brands in North America on AI technology and business strategies. Well-versed in Conversational AI, Richardson helps executives formulate plans for transforming customer and employee experiences and contact center initiatives.
CPaaS Channel Sales and ISV Partners, North America
Tim Holve heads up the CPaaS API Channel and ISV ecosystem in North America having joined Vonage in September of 2020. Previously, he built 5 Channel Sales ecosystems composed of GSI, SI, VAR, MSP, and Service Provider partners for startups and startup divisions of Octel (UC), Cisco (Contact Center), Alcatel Lucent (UCaaS/CCaaS), IntelePeer (CPaaS), and Inference Solutions which is a conversational AI startup acquired by Five9. Tim has a passion for new market changing technologies and a devout advocate of the “Customer Experience”. Particularly, in how they can be deployed to generate business value. He holds a BS in Computer Engineering from University of the Pacific and an MBA from Santa Clara University. He enjoys golf, cycling, beach volleyball, music, and guitar.
Global VP of Solutions Consulting
Brad Stein is the Global VP of Solutions Consulting at PolyAI. He works closely with the world’s largest contact centers to deploy voice first automation in new and creative ways. Before joining PolyAI, Brad worked for Interactions, Genesys, and Interactive Intelligence.
Chief Product Officer
Puru Amradkar brings over 20 years of extensive experience in building scalable, distributed cloud services. At Aisera, Puru leads the product and sales engineering teams with the belief that an alliance between products and technical sales leads to great product synergy. He has held leadership positions at Microsoft, where he was involved in the buildout of OneDrive, Outlook.com, and Microsoft Azure. Most recently, he led Product Management at ServiceNow for their ITOM business unit. Puru holds over 45 USPTO patents and has participated in multiple industry meetups as a guest speaker.
CEO and Co-Founder
Software engineer, serial entrepreneur, co-founder & VP Engineering at PasswordBox (acquired by Intel), now solving NLU at scale with HumanFirst.ai.
Managing Partner
Kevin Fredrick is a Managing Partner at OneReach, where he works with companies to offer effective customer support over SMS. His passion for technology and the study of human interactions has led him to a career in customer experience management. With over 10 years experience in sales and product management, Kevin is a skilled leader and manager whose expertise spans several industries. Kevin has an MBA from the University of Denver.Platinum Sponsor
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