11:00am - Opening Welcome, Kane Simms, CEO, VUX World
11:10am - How A Global Hotel Brand Used Omnichannel Conversational AI To Deliver A More Human CX Byline, Frank Schneider. Verint
11:35am - Making Up For Lost Revenue in 30 Days With Landry’s Inc and PolyAI, Brian Jeppesen & Brad Stein
12:00pm - Lunch Break
1:00pm - Prize Giveaway #1
1:05pm - How Florida Blue’s Visual IVR Processes 1000’s of Digital ID Cards Per Day, Raj Koneru, Founder and CEO, Kore.ai and Daniela Doherty, Florida Blue
1:35pm - Setting Up For Success: The Keys to Strategic Value and Scale, Kane Simms, VUX World
2:00pm - Break
3:00pm - Prize Giveaway #2
3:05pm - Panel: What's Next for Conversational AI?, Kane Simms, Tarren Corbett-Drummond, Arte Merritt, Tim Holve, and Kevin Fredrick
3:35pm - What's Possible Now and Where's it Going?, Robby Richardson, Cognigy
4:00pm - Leveraging your unstructured text data to understand and better prioritize what you need to build (and how), Greg Whiteside, HumanFirst
4:25pm - How Conversational AI & Automation can Boost Cost Savings & Skyrocket CSAT, Puru Amradkar, Chief Product Officer, Aisera
4:50pm - Closing Remarks, Kane Simms
VUX World is the front door to the world of AI-powered customer experience, helping business leaders and teams understand why voice, conversational AI and NLP technologies are revolutionizing how we live, work, and get things done.
We help executives formulate the future of customer experience strategies and guide teams in designing, building, and implementing revolutionary products and services built on emerging AI and NLP technologies.