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Oct 28-30, 2024 | Arlington VA
Oct 28-30, 2024 | Arlington VA
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VUX @ VOICE

The End-To-End Story of Call Center AI Automation

Wed, Sept 6 • 2:00pm-5:30pm • Columbia Ballroom Stage 2

Presented by vux-logo     kore-ai

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VUX World Agenda At-a-Glance

Wed, Sept 6 • 2:00pm-5:30pm • Columbia Ballroom Stage 2

2:00pm - Opening Welcome, Kane Simms, CEO, VUX World
2:05pm - Getting To The Bottom of the Hype: Are LLMs The Future or Fad?, Kane Simms, VUX World
2:25pm - The Power of Generative AI and Conversational AI for Large-Scale Success, Raj Koneru (Founder and CEO, Kore.ai), Michael DiTroia (Head of Conversational AI, Cigna), Kane Simms (CEO, VUX)
3:10pm - Knowbl and Presidential Bank: Where and How the Enterprise Can Safely & Securely Leverage LLMs, Matt Taylor (CPO, Knowbl) & Marybeth Muir (SVP & Director of Marketing, Presidential Bank)
3:30pm - Next-Gen Bot Building: A Deep Dive into the Conversational AI Community’s Most Loved Toolset, Sebastian Glock (Director of Product Management, Cognigy)
3:50pm - Buyer's Guide to Generative AI For Voice Assistants, Michael Chen (Head of Partnerships, PolyAI)
4:15pm - The 5 C's: A Proven Approach to Conversational Experience Design, Jay Frank (Content & Conversation Design Manager, Capital One) and Taylor Merriam (Principal Conversation Designer, Capital One)
4:45pm - TBA
5:05pm - How Are We Doing, Really?, Justin Randall (CTO, VUX World)
5:25pm - Closing Remarks, Kane Simms, VUX World

Generative AI and the Future of CX

Large language models (LLMs) and generative AI are on everyone’s lips right now. Over the past year, LLMs and generative AI have garnered unprecedented attention, attracting the interests of businesses across all sectors. But where do they fit in an enterprise automation strategy?

Join VUX World @ Voice&AI to learn about practical, production-ready applications of LLMs in the enterprise. What are the use cases that work reliably, responsibly and consistently? What are the tools, resources and capabilities you need? What kind of value can you unlock? And what are the limitations and challenges of bringing LLMs into the enterprise? All will be revealed throughout this 3.5 hours of stellar programming.

Sessions happen Wednesday, September from 2pm-5:30pm, concurrently with the rest of the VOICE & AI 2023 programming.

VUX World Speakers

The VUX World program features the leaders and innovators shaping the future of Customer Experience. VUX World speakers include these awesome humans and more to be announced!
Kane Simms
VUX World
Raj Koneru
KoreAI
Michael DiTroia
Cigna
Sebastian Glock
Cognigy
Michael Chen
Poly AI
Justin Randall
VUX World
Marybeth Muir
Presidential Bank
Matt Taylor
Knowbl
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Kane Simms

VUX World

The founder of VUX World, Kane Simms, is one of the conversational AI industry’s most prominent thought leaders. Kane is the front door to the world of AI-powered customer experience, helping business leaders and teams understand why voice, conversational AI, and NLP technologies are revolutionising how we live, work and get things done. He helps executives formulate the future of customer experience strategies and guides teams in designing, building and implementing revolutionary products and services built on emerging AI and NLP technologies. Through the industry-leading podcast, Kane brings the brightest minds from the world’s most innovative companies, all of whom are pushing the boundaries of voice and conversational AI and NLP technologies, to share insights, learnings and guidance that helps business executives and teams create the future of AI-driven customer experience.
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Raj Koneru

KoreAI

Raj Koneru is the Founder and CEO of Kore.ai, a market-leading conversation AI platform and solutions company. He drives Kore.ai’s vision and strategy for building Kore.ai’s no-code experience optimization platform and solutions to help global enterprises in their digital transformation journey through enriching customer, employee, and agent experiences. For over 30 years, Raj is a successful serial entrepreneur who is at the forefront of innovative technology solutions for global enterprises. Before starting Kore.ai, Raj was the founder and CEO of Kony, the market leader in a cloud-based mobile app development platform that was acquired by Temenos. Prior to that, his other successful companies include iTouchPoint, Seranova, and Intelligroup of which two made IPO at NASDAQ. Raj is frequently quoted in various technology and leadership-focused journals and is invited to share his thoughts on the future of technology.
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Sebastian Glock

Cognigy

Sebastian Glock is senior technology evangelist at Cognigy whose focus lies in mediating between AI technology and business strategy. With deep knowledge in Conversational AI, he advises top-tier companies in Europe and North America and can often be found speaking at international conferences and events about digital transformation, customer experience innovation and contact center AI.
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Michael Chen

Poly AI

Bio to come.
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Michael DiTroia

Cigna

Bio to come.
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Justin Randall

VUX World

Justin Is VUX World's CTO,previously Chief Innovation Officer at Comwave, one of Canada’s leading telcos, Justin has over a decade of experience in the telecommunications and digital transformation field, as well as a wealth of knowledge and experience implementing large scale conversational AI assistants.
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Marybeth Muir

Presidential Bank

Bio to come.
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Matt Taylor

Knowbl

Former Director of Product at Clinc where he was responsible for the production build-out of their retail banking virtual assistant, called Finie.

VUX World Sponsors

Platinum Sponsor

Kore.ai

Gold Sponsor

knowbl

Silver Sponsor

Cognigy

Bronze Sponsor

PolyAI